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rj Computer Enhancement Service @ ork Order # 45776 ALL DMATION CONTAINED —. 2 UNCLASSIFIED DaTE Le-059-2005 BY 60324 uc bhawfrs/mjs 1 Computer Enhancement Systems 8038 D Liberty Road Customer Tech Report Frederick, MD 21701 Work Order #: 45776 (P) 301-620-1580 Sal . http:/www.cesitservice.com alesperson: Date Generated: 711512008 i Copapsiee Eohgnesntentdysigms SOLD TO: BILLED TO: Bruce Ivins (1084B)) * Computer ID Computer System Work will be performed only as described below: customer called stated his computer boots up stating the OS needs to be installed ,, error windows system32 file missing ,, need to run diags customer needs data Technician Notes MH 7/20/2007 12:19:45 PM - 7/20/2007 5:18:47 PM Running HDD diags, failed with bad sectors. Imaging drive Sector to Sector ‘uae elec ARIA ANNE INO BURA OLIN CCT CTC ITI IS MH 7/23/2007 9:39:04 AM - 7/23/2007 9:42:53 AM Image process locked up. Restarted the Sector to Sector image _etvanrsoectonnenctenennnen inact ienseitinennnetnieieetenn ene nr afl tatei ence LRG RNASE ADRES E RHO LGR 7/23/2007 1:50:32 PM - 7/23/2007 1:51:17 PM Customer called to check on status of his unit ,,left him know the HD is defective and we are trying to get an image at this point SAU NANO EEN IE ESTE ANNO ONIN ANOLON ESSELTE MH 712512007 10:09:13 AM - 7/25/2007 5:11:20 PM Image completed. Scanning image for viruses, none were found. Imaged booted up with a HIVE error. Preformed a HIVE Repair. System booted up with missing .SYS file. Found that the entire Drivers folder was in the Found folder. Put folder were it belongs. System now booted to the Windows Splash screen then Blue Screened. Ran a Repair on Windows, received a few errors during setup. Need Office Student Teacher Ed. Image now boots to the login screen with no problems. Booted into Windows and multiple program error popped up. Norton will need to reinstalled. The Profile is corrupted, receive errors at login, Created another profile and it was fine. MH 7/26/2007 9:58:49 AM - 7/26/2007 5:23:34 PM Transfering data to new Profile, complete. Outlook will need to be setup again. Ran Ad-aware, 29 Cookies were removed. Installing SP2 MH 712712007 1:46:58 PM - 7/27/2007 2:01:07 PM No parasites were found, Checked all devices and they are working fine. Diags complete. Norton had to be removed using the Norton Removal! Tool, because is was not working correctly and causing the system not to be able to access the Internet. Repair Summary: New HDD Data Transfer Repair on Windows New Profile SP2 plus all Windows Updates Reinstall Norton **Need Norton IS disc w/Key and Office Student and Teacher Ed. disc** **Need Outlook settings to reconfigure (Email, PW and servers if known)** soem erenrenrentneniniemeaniey tne nihtnla ite te tir ONT inan tan anes RN ier EA aA PNAOPNNAre AN ORYUEONANRA AIC SLSONS ORE SARN AAAS, MS 7/27/2007 2:36:29 PM - 7/27/2007 3:41:57 PM Left message for Bruce to apporve the following repair: 3.0 hours New HDD 80Gb Data xfer “*Need Norton IS disc wiKey and Office Student and THIS IS A WORK ORDER ONLY. THIS IS NOT AN INVOICE