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9 11 Commission Report — Part 3
Page 66
66 / 81
These core competencies are: Leadership, Interpersonal Ability, Liaison, Organizing and
Planning, Problem Solving/Judgment, Flexibility/Adaptability, Intiative, and Communications,
Management Training — Our Senior Executive Service personnel are going through an
executive development program that was created in partnership with the Kellogg School of
Management, one of the country’s leading business schools In an intensive one-week
course, FBI executives receive guidance on managing change, with a particular focus on
the FBl’s transition to new intelligence, investigative, and case management processes,
As of February 13, 2004, 260 FBI executive managers have completed the training, including
12 Assistant Directors and 54 SACs
Records Management
In the spring of 2001, FBI personnel located over 3,000 Bureau records relating to the
Timothy McVeigh investigation that had not been previously identified, collected, and disclosed
to McVeigh’s defense counsel This. oversight was not intentional; it was the result of a deficient
system for the storage and cataloguing of our investigative records.
Records. management is at the heart of the FBI's effectiveness and integrity as a law
enforcement organization The ability to maintain, access, and retrieve documents is critical to
our investigative mission and is a fundamental element of our analytical capability. Over the past
31 months, we have taken significant steps to overhaul our FBI-wide records management
capabilities, to increase accountability for compliance with established records procedures, and
to train our employees about the advantages of a paperless environment.
Centralizing Records Management
On January 7, 2002, we created the Records Management Division (RMD) to direct and oversee
all records policy and functions. RMD 1s headed by an Assistant Director who serves as the
FBi’s Records Officer. RMD consolidates all records operations to ensure consistency,
thoroughness, and accountability.
As we evaluated our records management process, it became clear that a central location
would improve general efficiency and facilitate compliance with National Archives and Records
Administration (NARA) standards. We are finalizing plans to consolidate the RMD and all the
files currently stored in 265 storage locations at one facility outside of FB! Headquarters. This
facility will provide central management and storage for all active and inactive case files,
allowing the field offices and FBI Headquarters to get out of the file storage business.
Turning Paper into Searchable Data
Until very recently, the Bureau used a records management system that relied primarily on the
filing and retention of paper copies of investigative reports and other relevant documents. The
FBi has made substantial progress moving from paper files to an electronic records system
that Bureau personnel can access from their desktop computers. New documents and files
are now routinely uploaded into our electronic case management system. We are also
converting our legacy paper files by scanning documents to create digital images. The digital
images are then converted into searchable digital text or tagged so they can be retrieved during
searches.
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